Customer Framework

Consumer Decision Journey (CDJ)

A model focusing on the circular path of customer interaction, from initial consideration to loyalty, replacing the traditional linear funnel.

Related Pillars: MD CS DT

Strategic Definition

A model focusing on the circular path of customer interaction, from initial consideration to loyalty, replacing the traditional linear funnel.

This framework falls under the Customer Framework category and connects to 3 GTIAS pillars for comprehensive industry analysis.

Apply This Strategy

See how Consumer Decision Journey (CDJ) applies to real industries in our comprehensive profiles.