Case Studies by Industry
Find case studies relevant to specific industry sectors.
Section C Manufacturing
Deel
How a Manufacturing Company Hired Senior US Sales Leaders in Under a Day Without Setting Up a Local Entity
2 senior US sales leaders onboarded in under 1 day — without entity setup
Mid-market
Emergent
How a Global Industrial Equipment Manufacturer Replaced a Six-Figure CRM Contract — Built by a VP of Sales Over a Weekend Using Emergent
Replaced a six-figure annual CRM contract; system built in days, adopted organically across the sales organisation
Enterprise
Freshdesk
How Bridgestone Scaled Multichannel Customer Support and Hit 95% SLA Compliance With Freshdesk
95% SLA compliance rate; 4,000+ tickets solved; 15-agent team scaled across multichannel support
Enterprise
Freshservice
How Asian Paints Implemented a New ITSM Platform in 8 Weeks and Moved 80% of Tickets to Digital Channels
8-week implementation (300-400% faster); 33% more service registrations; 80% digital channel adoption
Enterprise
Freshservice
How Seagate Migrated 30,000 Users to a New IT Platform in 3 Months and Achieved 94% First Contact Resolution
94% first contact resolution (27% above industry standard); 32% AI ticket deflection; 10,000+ assets discovered
Enterprise
MRPeasy
How an Automotive Accessories Manufacturer Manages 6,000+ Part Numbers Across Two Factories With Cloud ERP
6,000+ part numbers managed across 2 factories; 3-month implementation; no quantified throughput metric published
SMB
Navan
How a Medical Device Leader With Thousands of Travellers Cut Per-Trip Costs 15% and Reclaimed 5 Hours a Week in Admin
10–15% savings per trip; 13,000 trips managed; 5 hours per week saved via HR integration; 94% CSAT
Enterprise
Similarweb
How The Hershey Company Gained Visibility Into Retail Partner Performance and Increased Product Page Traffic by 15%
15% increase in product page traffic across retailer sites; optimised budget allocation toward high-demand channels
Enterprise
Section F Construction
Section G Wholesale & Retail Trade
Campaign Monitor
How On Running Drives 20% of E-Commerce Sales Through Personalised Email With Campaign Monitor
20% of e-commerce sales driven by email; 10% higher engagement on personalised campaigns
Enterprise
Campaign Monitor
How Rip Curl Turned Email Into a Global Product Launch Channel — Including a Wetsuit That Became a Global Phenomenon
Email positioned as primary global product launch channel; Bombshell wetsuit became a global phenomenon via email campaign
Enterprise
Freshchat
How BEL USA Cut Phone Call Volume by 40% and Drove 800,000+ Live Engagements Using Freshchat
40% reduction in phone call volume; 800,000+ first-time live engagements; 28% triggered campaign response rate
Mid-market
Freshdesk
How Hobbycraft Increased Customer Satisfaction by 25% and Resolved 82% of Tickets at First Contact
25% CSAT increase; 30% faster response times; 82% first contact resolution; 30% AI deflection
Mid-market
Ramp
How Poshmark Hit Its Free Cash Flow Goal 5 Months Early and Halved Its Month-End Close
Free cash flow goal achieved in 7 months vs 12 planned; month-end close 50% faster
Enterprise
Ramp
How Zola Cut Its Month-End Close From 25 Days to 12 With Automated Expense Management
Month-end close reduced from 20–25 days to 12–13 days; 9 hours/month saved on coding and reporting
SMB
Similarweb
How over&back Used Market Intelligence to Launch on Amazon and Achieve a 40% Repeat Purchase Rate
~40% repeat purchase rate on Amazon — substantially above new-seller industry average; sage green products contributed 15–20% of total sales
SMB
Section H Transportation & Storage
ElevenLabs
How Deliveroo Used AI Voice Agents to Reactivate 30% of Riders and Verify 75% of Restaurant Hours at Scale
81% of riders reached; 30% reactivated within 7 days; 75% of restaurant hours verified; 86% of partner sites activated
Enterprise
Freshservice
How Aramex Cut IT Ticket Resolution by 35% and Saved $56,000 a Year Replacing a Legacy Service Desk
35% faster ticket resolution; 50% improvement in agent productivity; $56,000 annual savings
Enterprise
Melio
How a Digital Freight Forwarder Made Vendor Payments 300% Faster and Turned Same-Day Proof of Payment Into a Competitive Advantage
300% faster vendor payments; ~2 hours saved per team member per payment cycle; same-day proof of payment achieved
SMB
Similarweb
How DHL Express Shifted from Transactional Selling to Consultative Intelligence — and Generated 30% More Leads
30% increase in leads generated; 500% annual ROI on Similarweb investment
Enterprise
Section I Accommodation & Food Services
Section J Information & Communication
Amplemarket
How an Enterprise AI Platform Generated 150+ Qualified Opportunities and $205K ARR in 8 Months After Replacing a Fragmented Sales Stack
150+ enterprise opportunities and $205K+ ARR generated in 8 months
Enterprise
Amplemarket
How a B2B SaaS Company Booked 452 Meetings in 3 Months After Replacing a Five-Tool Sales Stack With One Platform
452 meetings booked in 3 months; 53% email open rate
Mid-market
Amplemarket
How a B2B Gifting Platform Rebuilt BDR Pipeline After a Tool Switch Sent Emails Straight to Spam — and Hit 78% Open Rates
78%+ open rate and 3.2x higher reply rate on AI-recommended leads
Mid-market
Bolt for Business
100% On-Time: How Tern Television Eliminated Production Transport Risk for BBC Broadcasts
100% reliability in crew and guest arrivals on time; reduced production admin burden; improved guest experience
SMB
Brand24
How Uber Used Social Listening to Drive an 11% Uplift in New User Acquisitions From a Single Campaign
11% increase in new user acquisitions; 7% more rides per user; 24% online exposure increase; 250% surge in shares
Enterprise
Capsule CRM
How Fuzzy Labs Tripled Revenue After Building a Structured Sales Pipeline With Capsule CRM
Revenue tripled since implementing Capsule CRM
SMB
Deel
How a 40-Person AI Startup Saved 480 Hours a Month Running Global Ops Without a Back-Office Team
480+ hours saved per month on HR, IT, and finance administration
SMB
Deel
How a YC-Backed AI Startup Cut Payroll Admin by 80% and Personnel Costs by 40% Hiring Globally
80% reduction in payroll admin time; 40% personnel cost savings vs equivalent US hires
SMB
Deel
How an Enterprise Software Acquirer Onboarded 6 Companies Across 9 Countries 2x Faster
2x faster onboarding compared to legacy provider across 6 acquisitions in 9 countries
Mid-market
ElevenLabs
How Gaia Cut Dubbing Production Time by 25% and Costs by 10% Using ElevenLabs AI Dubbing
25% reduction in production time; 10% cost reduction across dubbed content
Mid-market
ElevenLabs
How Particle Doubled User Retention by Adding AI Voice to a News App With ElevenLabs
2x higher retention among audio feature users vs non-audio users
startup
Freshdesk
How a Fintech SaaS Company Achieved 248% ROI and Saved 1,000 Agent Hours With AI-Powered Support
248% ROI; 1,000 agent hours saved; 23% bot resolution rate; $124,000+ annual savings
Mid-market
HubSpot
How Motorola Solutions Unified 123,000+ Customer Records and Generated Millions in Cross-Sell Revenue From a Single Behaviour-Based Campaign
123,000+ customer records unified; millions in cross-sell revenue from a single behaviour-based campaign
Enterprise
HubSpot
How a Compliance SaaS Provider Automated 41% of Support Tickets Without Extra Headcount
41% of support tickets automated — 91% chat deflection rate
SMB
Multiplier
How Aspire Hired 80 Engineers in India and Saved $1M Annually — Without Opening a Local Entity — Using Multiplier
80 engineers hired in India; $1M annual savings vs. Singapore-based hiring
Mid-market
Multiplier
How a B2B Intranet SaaS Company Saved $1M Annually and 300 Hours a Month by Replacing Global Payroll Complexity With a Single EOR Platform
$1M annual savings on payroll and operations; 300+ hours per month of manual work eliminated
SMB
Multiplier
How a Global Logistics Platform Cut Annual Operational Costs 40% by Fixing Cross-Border Payroll and Compliance Failures
40% reduction in annual operational costs; compliant payroll across 5 countries; timely salary disbursements
Mid-market
Navan
How a Global Video Platform Cut Business Flight Costs 43% and Turned 40-Hour Event Logistics Into a 30-Minute Task
43% reduction in flight costs; 90% time savings on event coordination (40 hours → 30 minutes)
Mid-market
Navan
How a 900-Person SaaS Company Saved 10 Hours a Week on Expenses After Consolidating Five T&E Systems Into One
5–10 hours saved weekly on expense management; 92% CSAT; 5-day expense reimbursement
Enterprise
NordLayer
How a Web Hosting Company With 1,200 Employees Across 51 Countries Onboarded Its Entire Remote Workforce to a New VPN Overnight
1,000+ employees onboarded overnight; 10 virtual gateways; 5-person team manages entire global solution
Mid-market
NordLayer
How a Digital Health Startup Cut VPN Admin Time in Half and Maintained HIPAA Compliance With a Cloud VPN
50% reduction in VPN admin time; 100% 2FA adoption; zero downtime; HIPAA and ISO 27001 compliance maintained
SMB
NordLayer
How SoundCloud Cut VPN Admin Time by 95% and Deployed Secure Access Across 4 Countries in Under a Day
95% reduction in VPN admin time; full deployment across 4 countries in under 24 hours
Mid-market
Ramp
How Eventbrite Cut Card Issuance From 3 Weeks to Instant and Saved 100+ Hours a Month
100+ hours saved per month; 21x faster card issuance; 79% zero-touch accounting
Enterprise
Section K Financial & Insurance Activities
Brand24
How a Global Trading Platform Used Social Listening to Capitalise on Competitor Weaknesses and Grow Active Clients 69% Year-on-Year
474,117 active clients — 69% year-on-year growth; 108,104 new clients in Q3 2024 alone
Enterprise
Capsule CRM
How 360 Wealth Management Tripled Its Business Using Capsule CRM as a Daily Operations Hub
Business tripled in size since implementing Capsule without major operational changes
SMB
Capsule CRM
How Permanent Wealth Partners Eliminated Lead Leakage and Cut Technology Costs by 50% Using Capsule CRM
50% reduction in technology costs; eliminated lead leakage with full pipeline visibility
SMB
ElevenLabs
How Better.com Automated 35% of Mortgage Calls and Cut Origination Costs 41% With an AI Loan Agent
35.5% of inquiries automated end-to-end; 41% cost-to-originate reduction; 2x lead-to-lock conversion; 1,666 loan officer hours saved monthly
Enterprise
Melio
How Thaxton & Associates Cut Accounts Payable Processing Time by 40% Using Melio
40% reduction in accounts payable processing time
SMB
SmartSuite
How Canterbury Consulting Unified $32B in Client Data — Cutting Information Retrieval Time by 70% — Using SmartSuite
25% team efficiency increase; 70% reduction in time spent locating key client information
Mid-market
Section M Professional & Scientific Services
Brand24
How a Deep Tech Marketing Agency Closed 30–40% of New Business Using Social Listening Data — Including a Six-Figure Annual Retainer Won From a Single Report
30–40% of new business closed via Brand24 insights; one six-figure annual retainer won from a single report
SMB
Dext
How a Bookkeeping Firm Increased Team Capacity by 20% by Automating Month-End With Dext
20% increase in team workload capacity; fully automated month-end within 2 months
SMB
HighLevel
How a CRM Automation Agency Escaped the Boom-Bust Cycle and Built $120K in Monthly Recurring Revenue
$120K+ monthly recurring revenue — 250+ active clients — 40–50 new clients per month
SMB
HighLevel
How a Niche Marketing Agency Replaced Nine Tools, Recovered $30K in Lost Billing, and Built $1.82M in Revenue
$1.82M revenue in Contour Light Marketing — $368K in year-one — predictable, systems-driven growth
SMB
Time Doctor
How a Digital Marketing Agency Increased Development Efficiency 35% and Made Fixed-Price Projects Reliably Profitable
35% increase in development process efficiency from start to finish
Mid-market
Trainual
How Rossen Law Firm Saved Six Figures in Training Costs — and Scaled to 6 Locations — With Trainual
Six-figure labour training cost savings in a single year
SMB
Section N Administrative & Support Services
Bolt for Business
How Teleperformance Restored Visibility and Control Over Employee Transport for 4,000 Shift Workers Across Three Romanian Hubs
Improved reliability and safety for 4,000 employees; material time savings for administrators; full spend visibility and travel policy control restored
Enterprise
Bolt for Business
First Impression at the Gate: How WeKnow Embeds Bolt for Business into Passenger Services at Heathrow
Enhanced passenger experience with affordable, reliable transport immediately upon arrival; improved accessibility for first-time visitors; transparent, tech-enabled booking for agents
SMB
Campaign Monitor
How GlamCorner Achieved 3,000% ROI and 500% Annual Revenue Growth Through Email Automation
3,000% ROI from email marketing; 2x conversion rate vs other channels; 500% annual revenue growth
SMB
Deel
How a Travel Platform Grew From 1 to 35 Employees in Spain in Under Two Years Without a Compliance Team
35 employees hired in Spain in under 2 years; 100% compliance with Spanish employment law
Mid-market
HubSpot
How a Global Staffing Firm With Five Fragmented Business Units Increased Website Conversions 60% After Unifying Its Marketing Platform
60% increase in conversions; 32% more website users; 26% more sessions
Enterprise
NordLayer
How a Healthcare Revenue Cycle Management Firm Secured PHI Access for an Overseas Operations Team in Minutes Per User
HIPAA compliance maintained for overseas PHI access; 2–3 minutes to onboard each new user
SMB
Time Doctor
How a Healthcare Admin Outsourcing Firm Doubled Staff Efficiency and Pushed Insurance Claim Approval From 76% to 99%
Employee efficiency 85–89% (up from 48–50%); insurance claim approval rate 76% → as high as 99% for top clients
Mid-market
Section P Education
Campaign Monitor
How Girls Who Code Achieved 40% Open Rates and 150% Application Growth With Campaign Monitor Segmentation
40% open rate; 22% click-to-open rate; 150% increase in programme applications
Mid-market
Emergent
How North London Metropolitan University Cut Student Call Wait Times From 18 Minutes to 2 Seconds Using Emergent's AI Phone Agent
Wait times 18 minutes → under 2 seconds; 85% of inquiries automated; 12 FTEs redeployed
Enterprise
Section Q Human Health & Social Work
Bolt for Business
Transport as Care: How Nursing Direct Keeps Staff and Service Users Moving with Bolt for Business
Reliable staff and service user transport; reduced coordination overhead; improved autonomy and dignity for service users
SMB
Healthie
How a Psychiatric Telehealth Startup Went From Zero Infrastructure to 25 Weekly Patient Visits in 3 Months — With 15+ Hours of Admin Saved Per Provider
Live in 3 months; 25 weekly patient visits within 2 weeks of launch; 15+ admin hours saved per provider per week
SMB
Healthie
How a Multi-Location Nutrition Practice Increased Productivity 70% and Eliminated the Need for a Dedicated Biller
70% increase in productivity; eliminated need for a full-time biller
SMB
Healthie
How a Dementia Care Startup Avoided $500K in Infrastructure Costs and Launched a CMS-Compliant Platform Across 30 States in 6 Months
$500K+ in avoided infrastructure costs; live in 6 months; hundreds of GUIDE patients captured earlier than projected; 30+ states
SMB
Healthie
How a Nutrition Therapy Practice Saved 16 Hours of Charting Per Clinician Each Month and Opened Up 10–15 New Appointments
16 hours saved per clinician per month; 70–80% reduction in charting time; 10–15 additional appointments per RD per month
SMB
Healthie
How a Women's Health Startup Saved Up to $500K in Annual Development Costs by Choosing EHR Infrastructure Over Building It
$250–500K saved annually in development costs; live in 3 months
SMB