Jobs to be Done (JTBD)
A methodology for understanding the functional, emotional, and social 'job' a customer is truly trying to get done, which leads to innovation opportunities.
Industry Applications
374 industries have a full Jobs to be Done (JTBD) analysis. Click any industry to read the detailed breakdown.
Tools for Jobs to be Done (JTBD)
Partners whose capabilities directly address the GTIAS attributes this framework analyses most.
Capsule CRM
10,000+ customers worldwide • Includes Transpond marketing platform
CRM contact and interaction tracking gives growing teams visibility into customer sentiment and service history — reducing the risk of complaints escalating through missed follow-ups or inconsistent handling
Cost-effective CRM for growing teams — manage contacts, track deals and pipeline, build customer relationships, and streamline day-to-day work. Paired with Transpond, a dedicated marketing platform for email campaigns and audience management.
Try Capsule FreeAffiliate link — we may earn a commission at no cost to you.
HubSpot
Free forever plan • 288,700+ customers in 135+ countries
CRM and NPS/CSAT tooling gives companies visibility into customer sentiment before it becomes a reputation event — and the infrastructure to respond with targeted, personalised messaging at scale
All-in-one CRM and go-to-market platform used by 288,700+ businesses across 135+ countries. Connects marketing, sales, service, content, and operations in one system — free forever plan to start, paid tiers to scale.
Try HubSpot FreeAffiliate link — we may earn a commission at no cost to you.
Deel
Free HRIS plan available • Hire in 150+ countries
Aging or shrinking domestic workforce (CS08 >= 4) can be partially offset via Deel's access to global labour pools with more favourable demographic profiles — without waiting years to establish a local entity
Global payroll, EOR, and HR platform trusted by 35,000+ businesses in 150+ countries. Handles employment contracts, statutory contributions, mandatory reporting, and local compliance for full-time employees, contractors, and remote teams — so businesses can hire anywhere without in-house legal expertise. Processes $22B+ in payroll annually.
Start for FreeAffiliate link — we may earn a commission at no cost to you.
KrispCall
9,000+ businesses • Virtual numbers in 100+ countries
Smart call routing, Power Dialer, and real-time analytics help customer-facing teams manage high complaint volumes efficiently — reducing escalation risk from missed or mishandled contacts
AI-powered cloud phone system used by 9,000+ businesses across 154 countries — global virtual numbers, smart call routing, Power Dialer, AI Copilot, real-time analytics, and integrations with 100+ CRMs.
Try KrispCallAffiliate link — we may earn a commission at no cost to you.
Related Strategies
Complementary frameworks that work alongside Jobs to be Done (JTBD)
Porter's Value Chain Analysis
A systematic tool used to disaggregate a firm's activities into primary (Logistics, Operations,...
Differentiation
Seeking to be unique in the industry along some dimensions that are widely valued by buyers,...
Structure-Conduct-Performance (SCP)
An economic framework that links Industry Structure to Firm Conduct and Market Performance. Provides...
Focus/Niche Strategy
Focusing on a specific segment (buyer group, product line, or geographic market) and achieving...
Market Penetration
Once JTBD identifies an underserved job, Market Penetration provides the execution framework to capture that market share before competitors.
Consumer Decision Journey (CDJ)
Complementary scales: JTBD operates at the task/outcome level; CDJ tracks how customers act on that motivation through the full purchase cycle.
Apply This Strategy
See how Jobs to be Done (JTBD) applies to real industries in our comprehensive profiles.